If you change your mind about your purchase and would like to return it, KOOKAÏ will gladly offer a refund or exchange on the following conditions:
(i) the item has not been worn or damaged;
(ii) the original tags and hygiene stickers (where applicable) are attached and the item is in its original box, jewellery pouch or garment bag;
(iii) you present proof of purchase; and
(iv) you have contacted the KOOKAÏ Concierge to authorise your return.
Item(s) purchased via E-boutique can be returned for a full refund or exchange (excluding postage) providing our return Terms & Conditions are met.
Please note E-boutique does not accept change of mind refunds on clearance items or 50%-70% off sale items, subject to our Terms & Conditions. Items purchased during 20% off promotions are not considered sale items and are eligible for change of mind refunds subject to our Terms & Conditions.
Any items received by E-Boutique that do not comply with our return conditions will be returned to sender.
You may also cancel your order where we have told you of an upcoming change to the product or our Terms and Conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
Full details of our policy for cancellation of orders can be found in our Terms and Conditions.