If you change your mind about your purchase and would like to return it, KOOKAÏ will gladly offer a refund or exchange for up to 21 days from receipt of your order, on the following conditions:
(i) the item has not been worn or damaged;
(ii) the original tags and hygiene stickers (where applicable) are attached and the item is in its original box, jewellery pouch or garment bag;
(iii) you present proof of purchase; and
(iv) you have contacted the KOOKAÏ Concierge to authorise your return.
Please note: Items can only be exchanged in the same style, for a different colour or size. Items cannot be exchanged for other products.
You may also cancel your order where we have told you of an upcoming change to the product or our Terms and Conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
Full details of our policy for cancellation of orders can be found in our Terms and Conditions.