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Delivery

DELIVERY PROCESS +-

All orders are delivered by DHL International Express for a flat rate of £15. All orders are sent with Proof Of Delivery. We cannot be held responsible for any deliveries that have opted for ‘Signature Release’.

Once your parcel has reached the DHL Delivery Hub you will receive a shipping confirmation email, which will include a tracking link for you to follow your parcel. Your parcel will be shipped from Melbourne, Australia using DHL Express and will require a signature on delivery. 

Please ensure you provide an appropriate shipping address that is attended during business hours, as DHL is unable to leave parcels unattended and is unable to deliver to PO boxes. If you’re not present when delivery is attempted, the driver will leave a card in your mailbox with information on how to collect or arrange re-delivery.

Orders should be received within approximately 3-5 business days in major metro areas and capital cities, however please be aware there may be customs or other delays outside KOOKAÏ’s control. You can track your order here: http://www.dhl.com.au/en/express/tracking.html or contact us if you have any questions or concerns about delivery. 

Please note, during Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 

CHANGE OF ADDRESS +-

We cannot be held responsible for an incorrect address being entered on your order.

 

Address confirmation is given on the review and buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us immediately.

TAXES, CUSTOMS & IMPORT DUTIES +-

As your order will be sent from Australia, you will become the importer of the products and acknowledge there may be import restrictions on certain goods or materials.

KOOKAÏ will cover the cost of any customs and import taxes (excluding VAT, which is already included in the purchase price) applicable to your order.