Shopping Bag
0Items

Your bag is empty.

Free shipping over $90 14 day returns Buy now, pay later

FAQs

Changing Orders +-

Should you wish to change your order after your payment has been processed, please contact us immediately by emailing concierge@kookai.com.au and we will try our best to accommodate your request.  

 

Payment +-

All payments for items purchased through the KOOKAÏ E-Boutique will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.We accept: Visa, Mastercard, AMEX, Paypal and Clearpay.

 

Delivery times and Postage Cost +-

Due to the evolving COVID-19 situation in Australia, public holidays and delays in the postal network outside of our control, we're experiencing some delays in processing online orders. Unfortunately it may take us a little longer to get your purchases to you than we'd like. We thank you for your patience & understanding during this time and we promise it will be worth the wait!

We will do everything we can to deliver your order as quickly as possible and all orders are sent via DHL International Express. Please allow up to 3-5 Business days to receive your parcel.

During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 

Postage is a Flat Rate of £15 per order.

 

Tracking orders +-

You can track your order here.

 

Faulty garments +-

If an item you have purchased from us is faulty please contact our E-boutique team via concierge@kookai.com.au to discuss your options for repair, replacement, exchange or refund, subject to our Terms and Conditions. Please provide an image of the fault so we can assist you further.. 

  

KOOKAÏ Sizing +-

Please refer to our Sizing Chart on each individual product page. If the item you have ordered is not the correct size, please contact the KOOKAÏ E-Boutique to arrange an exchange.