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FAQs

Changing Orders +-

Should you wish to change your order after your payment has been processed, please contact us immediately by emailing concierge@kookai.com.au and we will try our best to accommodate your request.  

 

Payment +-

All payments for items purchased through the KOOKAÏ E-Boutique will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.We accept: Visa and Mastercard.

 

Delivery times and Postage Cost +-

We will do everything we can to deliver your order as quickly as possible and all orders are sent via DHL International Express. Please allow up to 3-5 Business days to receive your parcel.

During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 

Postage is a Flat Rate of £15 per order.

 

Tracking orders +-

You can track your order here.

 

Faulty garments +-

If an item you have purchased from us is faulty please contact our E-boutique team via concierge@kookai.com.au to discuss your options for repair, replacement, exchange or refund, subject to our Terms and Conditions. Please provide an image of the fault so we can assist you further.. 

  

KOOKAÏ Sizing +-

Please refer to our Sizing Chart on each individual product page. If the item you have ordered is not the correct size, please contact the KOOKAÏ E-Boutique to arrange an exchange.